FAQ

What is PillowBonnet?

• PillowBonnet is a portable silk pillow covering made from 22 momme mulberry silk that travels with you. It can replace your hair bonnet or complement it. Whether you’re sleeping at home or away, your hair and skin will love it!

Why Mulberry Silk?

• Mulberry Silk is made with durable and uniform fibers and is considered the highest quality silk on the market. It is produced by silkworms which feed on the leaves of the mulberry tree.

• When you sleep on Mulberry Silk, you continue an ancient tradition that was discovered in 2640 BC by the wife of a Chinese emperor. It is believed that when having tea underneath a mulberry tree, a small silkworm cocoon fell into the cup and began to unravel, revealing a long delicate thread. When you are sleeping on a Kaleidoscope Sun PillowBonnet, you are continuing a 12,000+ year tradition!

• Momme is a Japanese form of weight measurement. Pronounced “moe-mie” and abbreviated as “mm,” momme expresses weight (in pounds). Kaleidoscope Sun uses 22 momme to produce the perfect blend of luxury, comfort and durability.

How to care for your PillowBonnet

When properly cared for, your Kaleidoscope Sun PillowBonnet will last many years.
 
Hand washing is recommended to help extend your PillowBonnet’s soft, silky feel but when you’re short on time, it can easily be machine-washed.
For best results, we recommend always using a gentle liquid detergent.

Hand Washing

• Fill a clean sink or bowl with cold water.
• Add a few drops of mild or gentle liquid detergent.
• Place the PillowBonnet in the water.
• Use your hand to gently agitate the water.
• Remove your PillowBonnet and gently squeeze out excess water.
• Place your PillowBonnet on a clean, dry towel and gently blot out moisture.
• Lay your PillowBonnet flat on towel and leave to dry.
• Avoid direct sunlight and heat.

Machine Washing

• Place your PillowBonnet in a mesh bag.
• Wash on Delicate cycle.
• Lay PillowBonnet flat on a clean, dry towel and leave to dry.
• Avoid direct sunlight and heat.
• Whether you hand-wash or machine-wash, when PillowBonnet is dry, steam to remove any wrinkles and restore silkiness.

How often should you wash your PillowBonnet?

• We recommend washing your PillowBonnet every 7 to 10 days, just like other bed linens.

Returns & Exchanges

What’s our Return Policy?

• Returns must be requested within 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must not be worn, washed, dyed, or altered. Merchandise must be returned in its original packaging. Returns must include the packing slip (packing slip will auto-generate along with the return label during return process). Package should only include items listed in that particular return packing slip.

• Merchandise that appears to be worn and/or washed and not in its original/sellable condition may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you.

How do I return an item?

• We want you to be completely satisfied with your purchase. Not the perfect fit? Just let us know—we’re happy to help! We offer free shipping on all U.S.returns.

I am expecting a refund. How long does this take?

• Please allow 6-12 business days for us to receive your return. Once your items have passed inspection, we will issue your refund and notify you via email. After your refund has been issued, please allow 2 additional business days for funds to be posted to your account. Please note that refunds may only be credited to original methods of payment.

What if I want to speak to someone?

• We want to speak to you too! Contact us at info@kaleidoscopesun.com with any questions or feedback. We will do our best to get back to you within 48 hours. Please note that inquiries sent on Fridays will receive a reply the following Monday.

Sustainability

What Makes PillowBonnet Eco-Friendly?

Low Carbon Footprint

• Mulberry silk is produced by silkworms that are fed the leaves of the mulberry tree. The process involved in Mulberry Silk production has a lower environmental impact compared to synthetic or conventional cotton production. Silk is also ideal for low impact dye production, which reduces the environmental impact of fabric coloring.

Natural Ingredients

• Silk is made up ofjust two natural proteins: fibroin and sericin. It is one of the world’s most natural products, especially when compared to the endless list of products manufactured from synthetic chemicals.

Biodegradable

• Mulberry silk is a strong and highly durable fabric, especially when treated with respect and care. It is also a natural fiber that is a readily biodegradable after serving its useful life. You can use it in the production of compost or mulch instead of disposing of it in the garbage, like you might do with petroleum-based fabrics.

What are you doing to be more sustainable?

Sustainability is at the heart of our mission. Our goal is to innovate and improve how we design and manufacture our products, which means that we thoughtfully consider and care about the materials we source, the production methods we use, and how we distribute.
In addition to meticulous fabric selection, we are also doing what we can to minimize unnecessary waste.

We are on a journey of progress and as we continue to grow and evolve, we are committed to sharing with you the actions we are taking to create positive change for our planet and its people.

At Kaleidoscope Sun, being sustainable is about making responsible, ethical choices, and consistently doing our best for our employees, our customers, and the world around us.