Returns

Returns & Exchanges

What’s our Return Policy?

• Returns must be requested within 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must not be worn, washed, dyed, or altered. Merchandise must be returned in its original packaging. Returns must include the packing slip (packing slip will auto-generate along with the return label during return process). Package should only include items listed in that particular return packing slip.

• Merchandise that appears to be worn and/or washed and not in its original/sellable condition may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you.

How do I return an item?

• We want you to be completely satisfied with your purchase. Not the perfect fit? Just let us know—we’re happy to help! We offer free shipping on all U.S.returns.

I am expecting a refund. How long does this take?

• Please allow 6-12 business days for us to receive your return. Once your items have passed inspection, we will issue your refund and notify you via email. After your refund has been issued, please allow 2 additional business days for funds to be posted to your account. Please note that refunds may only be credited to original methods of payment.

What if I want to speak to someone?

• We want to speak to you too! Contact us at info@kaleidoscopesun.com with any questions or feedback. We will do our best to get back to you within 48 hours. Please note that inquiries sent on Fridays will receive a reply the following Monday.